Terms & Conditions for Sale of Goods and Services

Definitions
“You, the Customer” a person or company buying Products or Services from us.
“Consumer” a private person buying Products or Services for private use.
“PC Tribulations (us, our)” the Product vendor as identified on your invoice and, where relevant, Service Provider.
“Order Confirmation” formal acknowledgement of Product ordered by you, sent by PC Tribulations.
“Price” stated in Order Confirmation.
“Product” as described in Order Confirmation, may include PC Tribulations-branded products, 3rd Party Products and Service Offerings.
“Service Offering” as described in Order Confirmation and PC Tribulations Service description document.
“Service Provider” PC Tribulations or its authorised Service experts.
“3rd Party Products” all goods that are not PC Tribulations-branded Products.
“Software” computer operating systems, middleware or applications.
“Service” means general service and support carried out by PC Tribulations or Service Provider in accordance with the Service Offering, including Customer Factory Integration Services.

1 Application
1.1 Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer, which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words, which clarify, rather than alter, the meaning of the relevant clause.

2 Price
2.1 The price quoted includes VAT applied at the current rate, at the time of delivery.
2.2 Our quoted prices are valid only on the day of issue (unless otherwise stated).
2.3 The price quoted excludes delivery and installation (unless otherwise stated).
2.4 Estimates for services are valid for the period stated on the wstimate.

3 Delivery
3.1 All delivery times quoted are estimates only.
3.2 If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however:
3.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and
3.2.2 if you cancel the contract, you can have no further claim against us under that contract.
3.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
3.4 We may deliver the goods in installments. Each installment is treated as a separate contract.

4 Delivery and safety
4.1 We may decline to deliver if:
4.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
4.1.2 the premises (or the access to them) are unsuitable for our vehicle.

5 Delivery and risk
5.1 The goods are at your risk from the time of delivery.
5.2 Delivery takes place either:
5.2.1 at our premises (if you are collecting them or arranging carriage); or
5.2.2 at your premises (if we are arranging carriage).
5.3 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write to tell us by the end of the next working day. You must retain the original packaging and give us (and any carrier) a fair chance to inspect the damaged goods or short delivery.

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